Important Government Shutdown Information
In light of the government shutdown, we recognize the uncertainty and challenges it may bring to our members and our community.
We remain committed to supporting our ORNL FCU family and the broader community during this time. If you are experiencing
financial hardship due to the shutdown, we’re here for you, with flexible payment options, relief programs, and personalized support to help you navigate this period.
Scroll down for support options and contact information.
MORTGAGE SUPPORT
If you’re experiencing financial hardship due to the government shutdown and are concerned about your mortgage, please reach out to us. Our dedicated team is here to provide support and explore solutions that can help ease the burden during this time.
ORNL FCU Mortgage (Loans in Process):
We are actively monitoring the situation and will continue to communicate with members whose loans may be affected. If additional documentation or adjustments are needed due to the shutdown, our team will reach out directly to guide you through the next steps.
General Inquiries (Mortgage Loans in Process):
Please contact your loan officer directly for support.
7 Servicing Mortgage Loan Support Services (For Closed Loans):
Mortgage Hardship & Loan Modification Assistance, click here.
For loans currently being serviced by 7 Servicing, we are here to support you through the impacts of the government shutdown. If you're unable to make your payment, you may be eligible for temporary assistance. To apply, navigate to Account Management select Request Assistance and apply online or contact us at: 877.313.9677 or at 7Servicing@7.Coop.
CONSUMER LOAN OPTIONS & SUPPORT:
Skip-A-Pay:
Members can log into digital banking and select the transfer and pay option, this drop-down will provide the Skip-A-Pay option or you can call 800.676.5328 / 800.ORNLFCU for assistance. The Skip-A-Pay fee will be waived through October 31.
Quick Loan:
Members with payroll, retirement, or other direct deposits who need quick access to cash may qualify for a Quick Loan. Apply in Online or Mobile Banking under Accounts > Quick Loan.
- Loan amounts from $200–$1,000
- No Credit Check
- Max Term 6 Months
- Quick Loan Fee will be waived through October 31
ORNL FCU Personal Government Shutdown Consumer Loan*:
- Loan amounts from $500-$15,000
- Loan amounts are calculated based on 2Xs your monthly salary
- Max term 24 Months
- Payment will start (up to) 90 days from initial disbursement.
Apply online for support options and/or registration into this program. Payments will start in 90 Days from initial disbursement.
*Offers subject to credit approval and may change at any time. Restrictions and additional fees may apply. Please speak with a Credit Union employee for more information by calling 800.676.5328.
CONTACT US:
General Inquiries (Consumer Loans):
For general inquiries outside of the above referenced support or for additional disaster assistance, please contact us at:
- Local: 865.220.1093
- Toll Free: 800.676.5328 x1093
- Direct: email collectiondepartment@ornlfcu.com
Commercial & Business Support:
Please contact 865.207.4045