MEET EASTON
Your virtual assistant.
About Easton
Easton is your virtual assistant ready to help with questions about your account or Credit Union services.
He is trained to answer common questions, assist with transactions, and connect you to the right agent when you need one.
Easton is proud to offer:
- 24/7 service by chat or phone
- Immediate call assistance
- Help with balances, transfers, and payments by phone
Where Can You Find Easton?
By Phone or "Let’s Chat!"
Talk with Easton by calling 800.676.5328. He will answer your call right away—just tell him what you need: questions, balances, transfers, payments or an agent…he can help with them all.
Easton is also available to chat on every page of ornlfcu.com and inside Online Banking.
What Can You Ask Easton?
Ask Easton about your accounts, cards, and Credit Union services.
For example, you can say:
"I lost my debit card."
"I need to make a payment."
"How do I apply for a mortgage?"
Here are some helpful tips when speaking to Easton:
- Speak clearly and avoid background noise.
- Say "main menu" or "go back" if you need to start over.
- Say "talk faster" or "talk slower" to adjust Easton's speed.
- Say "agent" at any time to be connected to one of Easton’s friends in the Call Center.
- To complete banking transactions you will be asked to enter the last 7 digits of your account number and your telephone banking PIN. If you do not have a PIN or do not remember it, just say, "I forgot my PIN." Easton will help you set it up.